The University of Illinois Extension Unit 18 has a new program where they help out local businesses and governments. The program “On the Front Line” focuses on customer service and making sure anyone that a business or government comes in contact with leaves as satisfied as possible, and isn't upset with how they were treated or talked to. Chris Casey, Community and Economic Development Educator, at the U of I Extension said that the program isn't the same for everyone and can focus on what a group or organization needs.
Casey said, that while for some jobs we have to expect good customer service, but for a full business or organization, customer service could make your business thrive or hinder it.
For more information on “On the Front Line” you can call the U of I Extension at 217-287-7246. Casey was recently a guest on the NEWSTALK WTIM Morning Show.