– Ameren Illinois customers with past due balances are being encouraged to take advantage of a limited time opportunity to establish a repayment plan by making a 10 percent down payment.
To establish a payment plan, customers should call Ameren Illinois Customer Service at 1-800-755-5000.
Beginning April 1, customers with outstanding balances will be required to pay 25 percent of the total amount owed before they can establish a monthly payment plan.
After March 31, residential customers with past due amounts and have failed to establish a payment plan or have broken a payment plan agreement will be subject to service disconnection beginning April 1.
Some customers may be eligible to receive bill payment assistance through LIHEAP (Low Income Home Energy Assistance Program). LIHEAP provides energy services payment assistance to eligible low-income households, elderly persons and those with disabilities.