The City of Taylorville Water Department is alerting customers about a delay in receiving their February 15th utility bills.

According to the department, bills were delivered to the post office on the morning of January 23rd, following their normal monthly schedule. However, city officials say they began receiving numerous calls from customers who had not yet received their statements.

After contacting the post office on February 2nd, the Water Department was informed that local mail is sent to an out-of-town sorting center and that the bills have not yet been returned for delivery.
Despite the mailing delay, officials say water bills are still due on February 15th.

Customers who need to verify their balance can contact the Water Collections Office at 217-824-2919, where staff can provide account information.

The city is also reminding residents that there are multiple ways to pay their bill. Customers can make a one-time payment online through the E-Pay option at Taylorville.net, enroll in automatic bank draft, or use one of two 24-hour drop boxes.

The department says it accepts cash, check, or card payments, though card transactions include a 2.3 percent processing fee.