While winter may be wrapping up, some Ameren customers may still be feeling the “heat” when it comes to their Ameren bill.  Ameren Illinois says that financial assistance is available for those who are income-qualified and for families who need help paying their energy bills. Two ways that Ameren Illinois is helping is LIHEAP Funding and 10% down payment. 

LIHEAP funding is available for those who qualify.  $295 million is available through the state administered LIHEAP Program.  LIHEAP stands for low income home energy assistance program in the form of direct grants to customers.  Customers who  have income at or below 200% of the Federal Poverty Level or 60% of the state’s median income are now eligible for assistance. 

Eligibility is based on an applicant’s past 30 days. For documentation, proof of income, social security numbers for all household members, and whatever other documents may be needed. Customers may enroll through May 31st. Information can be found at helpillinoisfamilies.com. 

Any Ameren Illinois customers who have past due balances may be eligible to establish a repayment plan by making a 10% down payment.  Starting April 1st, most customers with outstanding balances will be required to pay 25% of what is owed before they can establish a monthly payment plan. To establish a payment plan or discuss your utility, you may call Ameren Illinois Customer Service at 1-800-755-5000, select billing and payment, and follow the voice prompts. 

Customers may also set up an agreement by visiting Amerenillinois.com and logging into their account. Information on bill payment options, including budget billing and pick-a-due date are available also at AmerenIllinois.com under the options menu.  For more tips visit www.amerenillinoissavings.com.